Privacy Policy

The protection of your data has a high priority for our Hotel Luz del Mar. Each time you access a page from our offer and each time a file is downloaded from our server, the data about this process is stored in log files. This stored data is evaluated only for statistical purposes and for the continuous improvement of our website. An evaluation with personal reference and a transfer to third parties will not be carried out.

Every time you visit our website, our system automatically collects data and information from the computer system of the calling computer. 

The following data is collected:

(1) Information on the type of browser and the version used
(2) The user's operating system
(3) The user's Internet service provider
(4) The user's IP address
(5) Date and time of access
(6) Server response code: HTTPS status code

The collection of data for the provision of the website and the storage of the data in the registry files is essential for the operation of the website. Therefore, there is no contradiction on the part of the user.

The data will be deleted as soon as it is no longer necessary for its collection. In the case of collecting the data to provide the website, this is the case when the respective session is completed. In the case of storing the data in log files, this is the case after no more than three days. Additional storage is possible. In this case, the IP addresses of the users are deleted or forgotten, so that it is no longer possible to make an assignment of the calling client.

By the way, our privacy policy is based on the privacy policy applicable to Wikinger Reisen. You can download our Privacy Policy here.

Our employees who handle personal information are familiar with the fundamentals of privacy and data security. However, if you receive an unsolicited email from us, we will inform you of the request where we received your address.

Use of your contact information:

You are interested in our offer and we will send you catalogs and requested information. Of course, you can object to the sending of our information at any time for the future: please, send us a brief note (by email or even by phone).

Use of the Facebook pixel and use of Custom Audience

Due to our interest in analysis, optimization and economic operation, we use the Facebook pixel of the social network Facebook on our website. The "Facebook Pixel" is owned by Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA, or, if you are located in the EU, Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbor, Dublin 2, Ireland operated ("Facebook").

Facebook is certified under the Privacy Shield Agreement, which provides a guarantee to comply with European privacy legislation:

By using the Facebook pixel, it is possible, on the one hand, to determine the visitors to our online offer as a target group for the presentation and delivery of Facebook ads / Facebook ads. Similarly, we use the Facebook Pixel to display the Facebook ads only to Facebook users who have shown an interest in our online offer or certain features, such as interest in topics or products, based on the website visited determined, which we transmit to Facebook through so-called "Custom Audience". With the help of the Facebook pixel, we want to make sure that our Facebook ads are in the interest of users and not annoying. Furthermore, the Facebook Pixel gives us the opportunity to understand the effectiveness and effectiveness of Facebook ads and to obtain statistics.

The processing of the data by Facebook is within the scope of the data usage policy of Facebook. For general guidance on how to display Facebook Ads, please refer to the Facebook Data Use Policy: For specific information and details about the Facebook Pixel and how it works, visit the help section of Facebook: .

You may object to the capture by the Facebook Pixel and use of your data to display Facebook Ads. To set which types of ads you see within Facebook, you can go to the page set up by Facebook and follow the instructions for the usage-based advertising settings: The settings are platform independent, that means they are adopted for all devices, such as desktop computers or mobile devices.

You can also use the Cookies for distance measurement and promotional purposes via the deactivation page of the Network Advertising Initiative ( and in addition the US website ( or the European website (

Use of Facebook Remarketing

Our pages include remarketing tags from the Facebook social network, 1601 South California Ave., Palo Alto, CA 94304, USA. When you visit our pages, the remarketing tags make a direct connection between your browser and the Facebook server. Facebook receives the information that you have visited our site with your IP address. As a result, Facebook can assign the visit to our pages to your user account. We can use this information for the display of Facebook Ads. We point out that we as the provider of the pages are not aware of the content of the data transmitted and their use by Facebook. Further information can be found in the facebook privacy policy under » If you do not want to collect data via Custom Audience, you can disable Custom Audiences here

Social complements ("complements") of the network

Our website uses social supplements ("supplements") of the social network, which is operated by Facebook Inc., 1601 S. California Ave., Palo Alto, CA 94304, USA. UU ("Facebook") Add-ons are in one of the recognizable Facebook logos (white "f" on the blue tile or "thumb up" sign) or are marked with the "Facebook Social Plugin" added. If you visit a website of our website that contains said add-on, your browser will generate a Connect to the Facebook servers.

The content of the complement is transmitted by Facebook to your browser and is incorporated into it on the website. Therefore, we have no influence on the amount of data that Facebook collects with the help of this add-on and, therefore, we inform you according to our knowledge: By integrating the add-ons, Facebook receives the information that you have accessed the corresponding page from our website. If you have logged in to Facebook, Facebook can assign a visit to your Facebook account. If you interact with the add-ons, for example, by clicking on the Like button or leaving a comment, the corresponding information will be transmitted directly to Facebook and your browser will store it there. Even if you are not a Facebook member, Facebook gets your IP address according to the knowledge. Purpose and scope of data collection and processing and use of data by Facebook and its rights in this regard and configuration options to protect your privacy, see the Facebook privacy notices:

http: //

For some browsers, there are add-ons available that block the Facebook add-ons, for example, the "Facebook Blocker".

Cookies and the use of website analysis software

We store cookies on your hard drive. These contain unique numbers that have no meaning outside of our website. Cookies are automatically deleted after the end of your visit. They are needed for technical reasons and do not contain any information that can identify them. You have the right and the ability to configure your browser to refuse our cookies. In this case, however, the functionality of our website may be limited.

This website uses Google remarketing. This technology allows you to specifically target visitors with advertising who are already interested in our offers. The visualization of the advertising material is carried out during marketing based on a cookie-based analysis of the behavior of the previous user. The information generated by the cookie about your use of this site is transmitted to Google Inc. and stored anonymously and processed (Google Inc. 1600 Amphitheater Parkway, Mountain View, CA 94043). The use of remarketing technology is carried out in compliance with the You have the right to a right of objection with respect to the use described above. To stop the data collection, click on the following link: Deactivate reorientation cookies

This cancellation cookie removes previously stored information, including the IP address, and prevents the collection of anonymous information. Please note that a subsequent deletion of this deactivation cookie will result in a new capture in the next visit to the website.

Google ™ Analytics:

This website uses Google Analytics, a web analysis service of Google Inc. ("Google"). Google Analytics uses. "Cookies", text files that are stored on the user's computer and that allow an analysis of rough use of the website by them. The information generated by cookies about the use of this website by users is usually transmitted and stored by Google on a server in the United States. However, due to the activation of IP anonymization on this website, Google will change its IP address within member states. European Union or other Contracting States of the Agreement on the European Economic Area. Only in exceptional cases, the full IP address will be sent to a Google server in the USA. UU And it will be shortened there. On behalf of the operator of this website, Google will use this information to evaluate the use made by the users of the website, collect reports on the activities of the website and provide other websites and Internet-related services to the website operator. You can prevent the storage of cookies by configuring the corresponding software of your browser; however, we point out that in this case it is possible that you can not use all the functions of this website in its entirety. You can also prevent Google from collecting the data generated by the cookies and that are related to your use of the website (including your IP address) and the processing of such data by Google through the following link:

( Download and install the available browser add-on.

Alternatively, you can prevent Google Analytics from collecting it by clicking on the following link. This establishes a voluntary exclusion cookie that will prevent the future collection of your data when you visit this site: Disable Google Analytics

For more information, contact Google at

We also use Google Analytics to analyze AdWords data and double-click on cookies for statistical purposes. If you do not wish to do so, you can deactivate it through the Ad Preferences Manager (

This website uses demographic reports from Google Analytics, which use advertising data based on Google interests and third-party visitor data (such as age, gender, and interests). This data is not attributable to any individual and can be deactivated at any time through the configuration of the advertisement.

Privacy policy for the use of YouTube

Our website uses plug-ins from the YouTube site powered by Google. The operators of the site are YouTube, LLC, 901 Cherry Ave., San Bruno, CA94066, USA. UU When you visit one of our YouTube plug-in sites, you will be connected to the YouTube servers. The YouTube server will tell you which of our pages you visited.

If you have logged in to your YouTube account, YouTube allows you to associate your browsing behavior directly with your personal profile. You can avoid this by closing the session of your YouTube account.

For more information on how to manage user data, read the YouTube Privacy Policy at

Our Newsletter

If you want to receive the newsletter we offer, we need a valid email address from you. In order to address you personally, we kindly ask you to inform us of your address and your name. We use this data exclusively for the delivery of our newsletter. By registering for our newsletter, we collect data that allows us to make registration procedures verifiable. For this purpose, the email marketing software Mailingwork used by us saves the registration time and the IP address.

You can object to the consent for the storage of your data and its use for the delivery of our newsletter at any time. Each newsletter contains a subscription cancellation link. Alternatively, send an informal message to

Your right to information, correction, cancellation and opposition. You have the right to receive information at no cost about the personal information we have about you. In addition, in the cases provided by law, you have the right to correct incorrect data, blockages or eliminations. In addition, you have the right at any time to oppose the subsequent use of your personal data for the future.

Please note that your right to delete data may be restricted by the legal withholding requirements that we must observe.

In the case of data protection problems, contact us providing enough details for the individualization of your person (for example, name, username, email address):

Hotel Luz del Mar
Avenida Sibora 10
38470 Los Silos / Tenerife

Tel.: +34 922 841 623